At Solene, we prioritize hygiene, quality, and customer satisfaction. Opened or used packages are strictly non-returnable and non-exchangeable. Parcels claimed to be incorrect or wrong after opening will not be accepted for return. Returns are only considered if the item is unused, unwashed, and in original condition. Tags, packaging, and proof of purchase must remain intact for any request. Solene reserves the right to decline returns that do not meet our policy terms.